FAQ/ Contact

SUSTAINABILITY & OUR PRODUCTS

At Essenza Brillante some items are made from upcycled fabrics, giving new life to materials and making each piece unique. All upcycled materials are washed before being made into a product.  I prioritize recycling in our operations—reusing packaging whenever possible to reduce waste.

The hand-poured soy candles are crafted with care, using phthalate-free, dye-free ingredients that are safe for your home.

We invite you to recycle or reuse our products when you're done if the product allows it. 

Thank you for supporting my small business!

 

FAQ

Where do you ship?

All items ship in the United States. Currently we only ship to United States.

Where is your business located?

Essenza Brillante operates out of California, USA. This is a small business, and everything is made in tiny batches!

What items do you sell?

Items are all handmade and range from bookmarks, book sleeves, sanitary pad travel bags, soy wax melts, and candles. Makeup bags and totes coming soon!

 

RETURNS

What is your return policy?

At this time, returns are not accepted. However, if your item arrives damaged, please reach out and email for assistance at Essenzabrillanteco@gmail.com or fill out the contact form below. If your item is damaged, please provide us with an image of the broken item and I will get back to you in approximately 1-4 business days.

 

SHIPPING & PROCESSING

Where do you ship?

Currently we only ship to United States.

 

What are the processing times?

If the item is already crafted, it typically takes around 1-8 business days to process. For made-to-order items, the processing time is approximately 1-8 days for fabric made items, before being shipped. The current candles we have available will be sold and shipped in 1-8 days approximately. If sold out made to order candles will be available again end of October.

How can I track my order?

Once your order has been processed, you will receive an email containing the shipping details.

 

CONTACT

If you leave a message below, I'll get back to you in approximately 1-4 business days.